Shipping policy

Payment Terms:

At Aio-Gastro-Hygi.com, you can pay using all common payment methods. Shopping should not be a burden but as customer-friendly and simple as possible. When completing your purchase, you decide which payment option you want to use. Only purchase on account requires a credit check and may therefore be declined.

Financial transactions are handled by an external service provider; upon binding order, the terms and conditions of the financial service provider become effective.

Our payment options at a glance:

·         Credit card (Visa/MasterCard, including Maestro)

·         PayPal

·         Invoice

·         Installment payment

 

General Shipping Conditions:  

Aio-Gastro-Hygi.com delivers orders to customers free of shipping costs from a certain order value. Deliveries to islands or mountain stations are generally not feasible. Obstacle-free and passable roads are required; if this is not the case, rates may vary and additional costs will be charged separately.

·      All deliveries are always made to the curbside. Further transport is the responsibility of the customer

·      Shipments to third countries are only possible in consultation with our customer service

·      Aio-Gastro-Hygi.com reserves the right to decide whether to ship via parcel service or freight forwarder. Our logistics department makes the decision depending on size and weight.

Germany:

Standard shipping:
up to 69.99 EUR – 8.28 EUR
from 70.00 EUR – free shipping

EU Shipping:

up to 99.99 EUR – 9.95 EUR
from 100 EUR – free shipping

Important Notes on Accepting Goods:

Our partners in logistics and ALL IN ONE Gastro strive daily to deliver your orders without damage. Customer-oriented behavior by the logistics service provider is also expected and monitored by us. We see continuous optimization in shipping (transport security/packaging) as our responsibility. Nevertheless, transport damage cannot be completely ruled out. By observing the following points when accepting deliveries, you can help us minimize transport damage in the long term:

·      Immediate check for completeness and intact condition. The driver of the logistics company is obliged to wait

·      Check the packaging for obvious external damage

·      The damage must be precisely noted on the delivery receipt of the logistics service provider. A description, as well as date and time, are necessary to facilitate further processing

·      Missing products must also be noted on the delivery receipt

·      Only clearly noted complaints on delivery receipts can be recognized and processed. Later complaints cannot be accepted

·      Transport damage must be reported within 24 hours. We cannot guarantee processing for late complaints.